Service plans
Ongoing care, at three levels.
Every plan includes continuous monitoring, remote support, and documentation kept current. What changes is how fast we’re there and how often we come to you.
| Watch | Care | Estate | |
|---|---|---|---|
| From | $495/mo | $1,250/mo | $2,950/mo |
| Best for | Condos, smaller properties, pied-à-terre | The typical estate | Large or multi-property estates |
| 24/7 monitoring & alerting | ● | ● | ● |
| Remote support | Business hours | Extended hours | 24/7 |
| Onsite response | Scheduled | Next business day | Same day, 4-hour target |
| Site visits | Annual | Quarterly | Monthly |
| Firmware & security updates | Quarterly | Monthly | Managed continuously |
| Seasonal readiness checks | — | Before arrival | Arrival & departure |
| Redundant internet management | — | ● | ● |
| DNS & router-level threat filtering | ● | ● | ● |
| Network segmentation reviews | Annual | Quarterly | Continuous |
| Staff/vendor access audit | — | Annual | Quarterly |
| Documentation kept current | ● | ● | ● + client portal |
| Monthly health report | — | — | ● |
| Dedicated engineer | — | — | ● |
Plans are priced to the property. The figures above are starting points — we’ll give you an exact number after a site walk. Installation and equipment are quoted separately.
Frequently asked
What makes Hedgerow different from an AV company or an IT shop?
The AV company makes it beautiful. The IT shop makes it work. We make it defensible. Hedgerow is led by a former chief information security officer, we manage a deliberately limited roster of properties, and every network we run is monitored, documented, and architected to security standards most companies don’t meet — let alone households.
Why a monthly plan instead of calling you when something breaks?
Because by the time something breaks in an empty house, it’s already been broken for a while. Monitoring means we typically catch a failing device or a dropped connection before anyone in the household is affected — and a scheduled fix is far less disruptive, and less expensive, than an emergency one. You’re also buying a guaranteed response time, which is the thing you actually want at 8pm on a holiday weekend.
What isn’t included?
Equipment, cabling, and installation projects are quoted separately. Damage from storms, power surges, or third-party work is billable, though we’ll always tell you before we do anything chargeable. There are no surprise invoices.
We already work with an AV integrator. Is that a problem?
Not at all — it’s common, and we work alongside integrators regularly. We handle the network; they handle the AV. Most integrators are relieved to hand the network to a specialist, and it usually means fewer finger-pointing calls for you.
Do you work on networks you didn’t install?
Yes. We’ll survey what’s there and tell you honestly whether it can be brought up to standard or should be replaced. We’d rather adopt a sound system than sell you a new one.
Can you manage more than one property?
Yes. Multiple properties are managed under one Estate plan with a single point of contact, whether they’re both in Florida or one is elsewhere.
How quickly can you start?
A site walk usually happens within a week. Monitoring can be live within days of that. Installation timelines depend on scope, and we’ll be direct with you about them.